Terms of service

1. Overview

Welcome to FILO Beauty AU!

This website, www.filobeautyshop.com.au, is operated by FILO Beauty AU, an Australian-based online retailer offering skincare, cosmetics, beauty and personal care products.

Throughout these Terms of Service, “we”, “us” and “our” refer to FILO Beauty AU.

By accessing our website or purchasing our products, you agree to these Terms of Service, subject to your rights under applicable Australian law.

Our online store is powered by Shopify, which provides the ecommerce platform used to sell our products.

2. Online Store and Customer Accounts

Customers agree to provide accurate and current information when placing orders or creating accounts.

You are responsible for maintaining the confidentiality of your account details and notifying us of any suspected unauthorised access.

You must use our website lawfully and must not interfere with its security or operation.

3. Products and Descriptions

We make reasonable efforts to provide accurate product descriptions, photographs, ingredients, sizes and pricing.

Product packaging, colours and appearance may vary slightly from photographs due to manufacturer updates or screen settings.

Customers should read product labels, ingredients, warnings and instructions before use.

Skincare and cosmetic results vary between individuals. We do not guarantee particular cosmetic outcomes unless expressly stated.

Nothing in this section limits your rights where a product is faulty, unsafe, misdescribed or otherwise fails to meet applicable consumer guarantees.

4. Orders and Acceptance

When you place an order, you are offering to purchase the selected products.

Orders are subject to product availability, successful payment and our acceptance.

We may decline or cancel an order for legitimate reasons, including unavailable stock, payment problems or genuine pricing errors, subject to applicable law.

If we cancel an order after payment has been received, we will provide the appropriate refund.

Customers should review their order details carefully before completing checkout.

5. Pricing and Payments

All prices are displayed in Australian dollars (AUD), unless otherwise indicated.

Any applicable taxes, delivery charges and discounts will be shown during checkout.

We accept the payment methods displayed on our website at the time of purchase.

Prices and promotional offers may change without notice. Changes will not retrospectively alter the agreed price of an accepted order unless permitted by law.

6. Shipping and Delivery

FILO Beauty AU offers delivery throughout Australia.

We generally aim to dispatch orders on the next business day after payment confirmation, excluding weekends and public holidays.

We offer standard and express delivery options where available.

Free standard shipping is available on eligible Australian orders of $100 or more, subject to the conditions displayed at checkout.

Delivery estimates are provided for guidance and may vary depending on location, carrier operations and other circumstances.

If an order is delayed, lost or damaged during delivery, please contact us so we can investigate and provide any remedy required under Australian Consumer Law.

Our separate Shipping Policy provides further information.

7. Returns, Refunds and Exchanges

Our Return & Refund Policy applies to purchases made through our website.

We do not generally accept change-of-mind returns or exchanges, including where customers select an incorrect product or decide they no longer want an item.

For hygiene reasons, opened or used skincare, cosmetics and personal care products are not accepted for discretionary change-of-mind returns.

These restrictions do not affect your rights under Australian Consumer Law.

Where a product fails to meet applicable consumer guarantees, customers may be entitled to a refund, replacement, repair or other remedy depending on the circumstances.

Please contact filobeautyskincare@gmail.com for assistance.

8. Product Safety and Personal Use

Customers should follow the instructions, warnings and storage recommendations provided by product manufacturers.

Check ingredient information before using skincare, cosmetics or supplements, particularly if you have known sensitivities or allergies.

Discontinue use and seek appropriate professional advice if you experience an adverse reaction.

General product information on our website is not intended to replace advice from a qualified healthcare professional.

This section does not exclude liability or consumer rights that cannot lawfully be excluded.

9. Promotions, Discounts and Loyalty Rewards

Discount codes, promotional offers, clearance sales and loyalty rewards may be subject to specific eligibility conditions.

Promotions may have expiry dates, minimum spending requirements or product exclusions.

Unless otherwise stated, promotional codes cannot be combined.

We may correct genuine promotional errors and prevent fraudulent use of discounts, subject to applicable law.

Any loyalty program terms will be provided separately where relevant.

10. Intellectual Property

Our website content, including original photographs, text, branding, graphics and designs, is protected by applicable intellectual property laws.

Third-party product names, logos and trademarks remain the property of their respective owners.

You may not reproduce or commercially use protected website materials without permission from the relevant rights holder.

11. Customer Reviews and Feedback

Customers may submit genuine reviews, comments and feedback about our products and services.

You must not submit unlawful, misleading, abusive or infringing content.

By submitting feedback for publication, you grant us permission to display and use that feedback in connection with our business, subject to applicable privacy and consumer laws.

We may moderate content for legitimate reasons, but we will not misrepresent customer reviews or misleadingly suppress genuine negative feedback.

12. Third-Party Services and Links

Our website may contain links to third-party websites and services, including payment providers, delivery services and social media platforms.

These providers may have their own terms and privacy policies.

We are not responsible for independently operated third-party websites or services, except where responsibility arises under applicable law.

13. Privacy and Personal Information

We respect our customers' privacy.

Personal information collected through our website may be used to process orders, arrange delivery, provide customer support and operate our online store.

Our Privacy Policy explains how information is collected, used, stored and disclosed, including through Shopify and other service providers.

Please review our Privacy Policy for further details.

14. Website Availability and Errors

We aim to maintain accurate information and reliable access to our website.

Occasionally, technical issues, incorrect information or temporary interruptions may occur.

We may correct errors and update website content when reasonably necessary.

Any changes affecting accepted orders will be handled in accordance with applicable law.

15. Prohibited Activities

Customers must not use our website to:

• Engage in fraudulent or unlawful activities.

• Attempt unauthorised access to accounts or systems.

• Upload malicious software.

• Misuse customer or business information.

• Infringe intellectual property rights.

• Disrupt the website or other customers' access.

We may restrict access where reasonably necessary to protect the website, customers or business, subject to applicable law.

16. Australian Consumer Law and Consumer Guarantees

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Customers may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

Where a product fails to meet consumer guarantees but the failure is not major, customers may be entitled to an appropriate remedy in accordance with Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified.

17. Warranties and Liability

We take reasonable care in operating our website and supplying our products.

To the extent permitted by law, we do not guarantee that the website will always operate without interruption or technical errors.

Nothing in these Terms excludes liability for defective or unsafe products, breaches of consumer guarantees, or other liability that cannot lawfully be excluded.

Any limitation of liability applies only to the extent permitted by applicable law.

18. Events Outside Our Reasonable Control

Events such as natural disasters, severe weather, transport disruptions or technical outages may affect our ability to process and deliver orders.

We will take reasonable steps to minimise disruption and communicate significant delays.

Your statutory rights remain unaffected.

19. Changes to These Terms

We may update these Terms of Service to reflect changes in business operations, website features or applicable laws.

Updated terms will be published on our website with the relevant revision date.

Changes will not retrospectively remove rights arising from orders already accepted.

20. Governing Law

These Terms of Service are governed by the laws applicable in Queensland, Australia, including Australian Consumer Law.

Nothing in this section limits any mandatory legal rights or access to courts or tribunals available under applicable law.

21. Contact Information

For questions about our Terms of Service, orders or products, please contact:

FILO Beauty AU

Email: filobeautyskincare@gmail.com

Website: www.filobeautyshop.com.au

Location: Gold Coast, Queensland, Australia

Thank you for choosing FILO Beauty AU and supporting our Australian small business!