FILO Beauty AU – Shipping Policy

Thank you for shopping with FILO Beauty AU! 💗 We aim to make your shopping experience easy, affordable and reliable.

1. Order Processing and Dispatch

We aim to process and dispatch orders within 1 business day after payment confirmation.

Orders placed on weekends or Queensland public holidays will generally be processed on the next business day.

During busy periods, promotional sales or unexpected disruptions, processing may take longer.

2. Shipping Destinations

We currently offer Australia-wide shipping.

International shipping is not available at this time.

3. Shipping Rates

• Free standard shipping on eligible orders of AUD $100 or more.

• Standard shipping rates are calculated and displayed at checkout.

• Express shipping is available for an additional charge where supported.

Shipping charges depend on the delivery destination, parcel weight and selected delivery service.

The final shipping cost will be displayed before payment.

4. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method selected.

Delivery estimates are provided at checkout where available.

Please note that delivery times are estimates and may be affected by postal service delays, weather conditions, public holidays or other circumstances.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Tracking details may take some time to become active after dispatch.

6. Shipping Address

Please ensure your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at filobeautyskincare@gmail.com.

We will do our best to update your details before dispatch, but changes may not be possible once your parcel has been shipped.

7. Lost, Damaged or Delayed Parcels

If your parcel arrives damaged, is lost in transit or experiences a significant delay, please contact us so we can investigate and assist you.

We will work with the delivery provider and provide any refund, replacement or other remedy required under Australian Consumer Law.

8. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will try to accommodate requests before dispatch. Once your parcel is in transit, changes may no longer be possible.

Your rights under Australian Consumer Law remain unaffected.

9. Contact Us

For shipping questions or assistance with your order, please contact:

FILO Beauty AU

Email: filobeautyskincare@gmail.com

Website: www.filobeautyshop.com.au

Location: Gold Coast, Queensland, Australia

Thank you for supporting FILO Beauty AU! 💗